Crisis Marketing Webinar

Thanks for attending the Crisis Marketing webinar on March 25th, 2020. Please enjoy a replay of the webinar below, as well as a few more details about some of the content mentioned.

Details and Links

Due to time constraints during the webinar, Sam Bergin of Macserv IT was only able to summarize many items that deserved much more time and detail. Please read on for details and links for some of these items. And feel free to reach out with any questions you might have, this is an unbiased list and we are happy to provide whatever guidance we can offer.

Popular remote control products (designed primarily to access a remote computer without requiring permission from a remote user)

  • GoToMyPC (7 day trial) https://www.gotomypc.com
  • LogMeIn (14 day trial) https://www.logmein.com/try-access
  • SplashTop (7 day trial) https://www.splashtop.com
  • TeamViewer (free for personal use) https://www.teamviewer.com

Popular video & screen sharing products (present your face and/or screen to others)

  • GoToMeeting (14 day trial) https://www.gotomeeting.com
  • GoToWebinar (larger groups) https://www.gotomeeting.com/webinar
  • Join.me (3 price tiers, starts at $10/month) https://www.join.me
  • WebEx (free tier limited to 40 min. meetings) https://www.webex.com
  • Zoom (free tier limited to 40 min. meetings) https://zoom.us

Free messaging tools with audio/video chat & screen sharing built-in

  • FaceBook Messenger – limited to 50 participants in a video call
  • FaceTime – limited to 32 participants, requires Apple devices
  • Google Hangouts – limited to 10 (personal) or 15 (business) callers
  • Microsoft Teams – included w/ most paid MSFT Office subscriptions
  • Slack – limited to 15 callers per meeting
  • WhatsApp – limited to 4 callers per video call

Popular Voice over IP (“VoIP”) telecom providers

  • Comcast Xfinity Voice
  • Jive
  • RingCentral
  • Verizon
  • Vonage
  • 8 x 8
  • Independent VoIP providers (there are MANY to choose from)

Important Security, Productivity, & Mental Health suggestions for Working From Home…

  • Use work computers for work, home computers for home
  • Confirm that your important data is backed up
  • Make sure your WiFi network has a secure password
  • Call your internet provider & negotiate for a faster service tier
  • Use your cell phone hotspot as a Plan B
  • Keep the kids off streaming if your connection is slow
  • Lower your expectations – Internet performance will suffer for all

Certifications and Accreditations

Testimonials

Jack of All Trades  

These guys know it all. They helped build and install a unique RAID server system that was sensitive to our company's needs. They configured our collection of 15 desktop computers. And as if that wasn't enough, they even did with some electrical work on our office suite, which was very badly needed. Expert at diagnosing issues and prescribing solutions. Will definitely call on them again.

ReelGuy    Philadelphia, PA   
Great service!  

Rick was great to work with! Very professional and kept me updated with the progress of backing up my hard drive and anything that came up. He was able to backup all the data for me and even gave me tips on how to sell my old computer.

KEM    Audubon, NJ   
They listened to my needs and then solved them!  

I now have an IT department. As my company grew, adhesive tape and band aides were no longer a way to keep my growing network running. Sam and his team have my network humming and any problems are handled so quickly, that I don't have time to get upset. MacServ is worth every penny.

Rex    New Jersey   
MacServ has become a member of my staff  

For almost ten years MacServ has been a stable, consistent and reliable consultant and support tech to our company. MacServ has helped us with multiple generations of Apple servers and desktops. More recently, MacServ helped us enter the new phase of mobile computing with iPhone and iPad deployment for our staff. Without any hesitation I highly recommend MacServ to anyone, business or home consumers.

barrymac    Philadelphia, PA   
I love MacSERV !!  

I've worked with MacSERV for several years. Their expertise is terrific! If they come on-site or work remotely... my projects always work out perfectly.They are a pleasure to work with and very professional in every way!

Happy Artist    New Jersey   
MacServ is the best in Philly  

Sam Bergin and his team at MacServ have been our office's IT consultant for many years and they consistently deliver tremendous service. Sam is extremely responsive, fast, thorough and extremely friendly. He truly is like a colleague to us and he's always up on the latest technology Apple and otherwise. He even recommended a cordless phone that would work best with my home wifi network - he's that thorough. I highly recommend MacServ!

JHPointon    Philadelphia, PA   
Whew!  

I run a small documentary film company and have been having network related issues from before I worked here full time - about 1.5 years. We finally decided enough was enough and called MacServe, a company we had successfully worked with before on the installation of an archival storage server. I could not be more pleased with this most recent engagement. We had a list of issues, the sources of which were quickly identified and resolved. Why does it seem like such a miracle when this happens? But it did and we're all very happy. Besides troubleshooting and fixing, MacServ also made a number of simple and cost effective recommendations we could implement to streamline our operations. This was money very well spent and will help us to be much more efficient as we head into a grueling schedule in the next few months.

hmp    Philadelphia, PA   
WE LOVE MACSERV- enough said.  

Thank you to the crew at Macserv. As a small business owner, minding my computer system, software and hardware is not a duty I want to or have the skill to handle. Macserv is an amazing, dependable, affordable company partner who takes care of my every concern. ( and they are just really nice guys too). So they have my highest recommendation. This includes my desktops, server, assorted laptops etc etc.

Eventplanner130    Philadelphia, PA   
Great service!  

Rick was great to work with! Very professional and kept me updated with the progress of backing up my hard drive and anything that came up. He was able to backup all the data for me and even gave me tips on how to sell my old computer.

KEM Audubon,    NJ   
Best MAC service ever!  

I've used MacServe for many years. They supported our network at my company and have provided the best advice and service I've received. My most recent service was extraordinary. I can't say enough good things about this company. If you have 1 Mac or 20 Macs, this company can handle your service. Use them. It's better than being frustrated by trying to fix things yourself or even hiring an IT professional. Thanks, Sam for everything you've done.

rallan3707,    Haddon Township   
Excellent service; very knowledgeable consultants  

MacSERV recently handled upgrades to our school server and 40 client machines. They were also responsible for installing a back-up server, updating all wireless connectivity and providing technical support to the network administrator on the newly upgraded Mountain Lion Server. They were extremely efficient, knowledgeable and a pleasure to work with. MacSERV is a very professional and well-rounded organization. Along with the above items, they advised us on purchasing the additional equipment and upgrades that were necessary. We look forward to working with the MacSERV team in the future and highly recommend them for any service issues.

Netadmin    Cinnaminson, NJ   
MacSERV = MacWONDERFUL  

Written by AgencyIT From Philadelphia, PA
For almost 2 years now MacSERV has been providing IT support for our ad agency of 25+ desktop and laptop users as well as for our network, servers and wireless needs. It’s rare (and extremely comforting) to find a group that is knowledgeable, dependable, responsive, resourceful, easy-to-work with, efficient, and has good communication. Whether it’s brand new technology, older equipment, or fussy software — they keep it all working in harmony. They make my job easier and our business stronger — it’s a great relationship.

AgencyIT    Philadelphia, PA