Case Study #1: We Helped a Client “Move It On Over” Without Delay
Industry: Advertising Agency
Number of Employees: 30
Problem: Macserv’s clients appreciate IT swiftness. One particular client transformed that expectation into an Olympic sport for us! Presented with our client’s aggressive goal of moving on a Thursday and being fully functional by Monday morning, Macserv fielded an extra challenge: the company decided to jettison its existing IT infrastructure. So that meant…
Solution: …we created the new servers, migrated all of the employees’ email accounts, and put our client back on the computing grid in their new digs quickly enough to minimize downtime. And we did it by the next day, Friday afternoon. It doesn’t get any faster than that.
Our client’s leadership told us that of all the businesses they hired to assist them with the move—Internet service, phone service, moving company, commercial painters—Macserv IT was the only one to deliver on time. One senior vice president said, “You did exactly what you said you would do.”
Had our client remained unproductive for consecutive days, the estimated price tag associated with that lost time would have been up to $25,000 a day. We feel like we swept the gold, silver, and bronze medals here…
Case Study #2: Macserv’s Virtual IT Executive to the Rescue!
Industry: Public Relations Firm
Number of Employees: 50
Problem: We understand the anguish of wondering whether an in-house IT person is doing right by your company. The owners of a PR agency in Pennsylvania no longer trusted their IT employee for several reasons. One, his recommendations indicated a lack of concern regarding budget. Two, in lieu of a remote backup system, he intermittently saved the company’s data to a hard drive and stored it in a safety deposit box at a local bank—when he had the time. Three, the IT person and the CFO didn’t agree on suggested hardware and software purchases.
Solution: We met with the company’s owners to discuss IT support-and-development options. But first we helped them overcome their fear that the lack of a “warm IT body” on the premises would delay resolving technology issues in real time. Macserv prepared a custom Managed Services package that included a new server, network, and replacement of obsolete, under-producing computers.
Our client’s employees now work more efficiently and effectively. The company has access to Macserv’s team of IT experts (instead of one person) regarding technical questions and strategic recommendations. Even better, this client’s “virtual IT” budget is on par with the IT tech’s salary (minus the costly health benefits). The company’s data is now backed up, both on-site and off-site. When the owners want physical face time, Macserv IT visits them. When they have a quick question, Macserv’s Virtual IT service is real, and really convenient!
Case Study #3: Remote Monitoring Uncovered an Employee’s Internet Indiscretion…
Industry: Spices Manufacturer
Number of Employees: 40
Problem: A slow Internet connection at work is the biggest drag of all. Not only did this client’s employees equate uploading large PDF files to using an AOL dial-up modem, their sales executives were desperate for reliable remote access on the road.
We assured the company’s owners a custom Managed Services package would improve Internet speed and provide their traveling “spice warriors” with all the technology necessary for successful sales presentations.
Solution: Macserv’s Managed Services plan did much more than boost this client’s Internet speed and increase their sales staff’s productivity. After we enabled a cloud-managed firewall as part of the server configuration, the first weekly usage report revealed an isolated case of serious Internet misuse. An employee was spending huge chunks of the workday streaming (non-spice related) movies via our client’s Wi-Fi—four to seven hours, DAILY.
Based on a detailed report produced by our next-generation network hardware, we identified the culprit as an on-site employee. With evidence in hand (minus the popcorn and jumbo-size drink), our client took disciplinary action against the “time thief.” You don’t mess with the power of Macserv IT’s remote monitoring…