Services

ServicesMacserv IT believes in long-term care, not short-term repairs. The best way to ensure continuity of your business’s IT infrastructure is by maintaining good “hygiene.” Our Managed Services package is how most clients keep their workstations and servers healthy.

Because no two clients have the same IT setup, we base a custom Managed Services quote on your actual hardware/equipment—everything you have in house right now. Why force you into tiered pricing that disregards your actual office configuration? Why take advantage of your technology fears and insecurities? Exactly—we shouldn’t, so we don’t.

One thing that IS consistent across all clients is our security-first mindset. We are crazy-serious about protecting your business, your data, and your sanity. Security has become a much more serious issue over the last few years for every business, regardless of size. Whether it’s phishing, data leakage to the Dark Web, ransomware, or some other risk, we partner with some of the biggest names in security services and are constantly seeking out and deploying best-in-breed solutions. A poor security posture is something that can keep EVERY business owner up at night, and our goal is to have you sleeping like a baby.

Your custom Managed Services plan may include:

Help Desk: All Macserv clients have access to our Help Desk. Just call or e-mail us for timely remote support. We’ll figure out WHY your desktops and laptops aren’t doing what your employees want them to do.

Remote Monitoring and Maintenance: Unsure of how to proactively monitor your hardware and keep it safe? We look for dark clouds brewing in the distance that could gather speed and damage your data. Macserv’s remote maintenance includes regular patches/updates to your operating system, system backups, being on virus patrol against security breaches, and monitoring for unproductive employee work time and compromised file integrity.

Data Backup: Another way we encourage good IT health is by helping clients back up and store multiple versions of their data assets. You never know when you’ll need to retrieve a lost file—it could be at 3 a.m., or it could be before the final presentation to a prospect you’ve been nurturing for months.

Managed Network: Every one of our clients rely on the Internet and/or Wi-Fi coverage to get their work done. We help them surf, swipe, and click effortlessly by monitoring the network for bandwidth-usage issues. We also identify potential system threats and hardware problems.

Disaster Recovery: No business owner enjoys thinking about the torturous process of recovering data files and other digital assets. The only way to minimize the agony of downtime and get your business back on track is by planning ahead. System backups ensure your employees can access and use the critical data that keeps your business running. There’s a reason cruise ships stockpile life jackets and hold fire drills…

Project Management: As seasoned planners, we manage the detailed IT projects that tend to fray an office manager’s or in-house IT person’s nerves. Macserv will ensure a smooth IT move to your new location. We’re also adept at integrating a new CRM database, phone system, or security system with your current setup. We strategize each project’s logistics the way certain kids build K’NEX or LEGO sets…

Next-Generation Monitoring: Macserv is a huge proponent of Cisco Meraki network hardware. It’s way-cool technology that talks to us in real time. The system notifies us of a serious problem about to rock your employees’ world, such as a server disconnection, your Internet provider going down, or invalid log-ins to your internal system.

Not sure which of these tools will best help to improve your workflow and productivity? Contact us and ask as many questions as you like. We guarantee immediate stress reduction during your first Macserv encounter!

Certifications and Accreditations

Testimonials

Whew!  

I run a small documentary film company and have been having network related issues from before I worked here full time - about 1.5 years. We finally decided enough was enough and called MacServe, a company we had successfully worked with before on the installation of an archival storage server. I could not be more pleased with this most recent engagement. We had a list of issues, the sources of which were quickly identified and resolved. Why does it seem like such a miracle when this happens? But it did and we're all very happy. Besides troubleshooting and fixing, MacServ also made a number of simple and cost effective recommendations we could implement to streamline our operations. This was money very well spent and will help us to be much more efficient as we head into a grueling schedule in the next few months.

hmp    Philadelphia, PA   
They listened to my needs and then solved them!  

I now have an IT department. As my company grew, adhesive tape and band aides were no longer a way to keep my growing network running. Sam and his team have my network humming and any problems are handled so quickly, that I don't have time to get upset. MacServ is worth every penny.

Rex    New Jersey   
I love MacSERV !!  

I've worked with MacSERV for several years. Their expertise is terrific! If they come on-site or work remotely... my projects always work out perfectly.They are a pleasure to work with and very professional in every way!

Happy Artist    New Jersey   
WE LOVE MACSERV- enough said.  

Thank you to the crew at Macserv. As a small business owner, minding my computer system, software and hardware is not a duty I want to or have the skill to handle. Macserv is an amazing, dependable, affordable company partner who takes care of my every concern. ( and they are just really nice guys too). So they have my highest recommendation. This includes my desktops, server, assorted laptops etc etc.

Eventplanner130    Philadelphia, PA   
MacSERV = MacWONDERFUL  

Written by AgencyIT From Philadelphia, PA
For almost 2 years now MacSERV has been providing IT support for our ad agency of 25+ desktop and laptop users as well as for our network, servers and wireless needs. It’s rare (and extremely comforting) to find a group that is knowledgeable, dependable, responsive, resourceful, easy-to-work with, efficient, and has good communication. Whether it’s brand new technology, older equipment, or fussy software — they keep it all working in harmony. They make my job easier and our business stronger — it’s a great relationship.

AgencyIT    Philadelphia, PA   
MacServ is the best in Philly  

Sam Bergin and his team at MacServ have been our office's IT consultant for many years and they consistently deliver tremendous service. Sam is extremely responsive, fast, thorough and extremely friendly. He truly is like a colleague to us and he's always up on the latest technology Apple and otherwise. He even recommended a cordless phone that would work best with my home wifi network - he's that thorough. I highly recommend MacServ!

JHPointon    Philadelphia, PA   
Jack of All Trades  

These guys know it all. They helped build and install a unique RAID server system that was sensitive to our company's needs. They configured our collection of 15 desktop computers. And as if that wasn't enough, they even did with some electrical work on our office suite, which was very badly needed. Expert at diagnosing issues and prescribing solutions. Will definitely call on them again.

ReelGuy    Philadelphia, PA   
Great service!  

Rick was great to work with! Very professional and kept me updated with the progress of backing up my hard drive and anything that came up. He was able to backup all the data for me and even gave me tips on how to sell my old computer.

KEM Audubon,    NJ   
Best MAC service ever!  

I've used MacServe for many years. They supported our network at my company and have provided the best advice and service I've received. My most recent service was extraordinary. I can't say enough good things about this company. If you have 1 Mac or 20 Macs, this company can handle your service. Use them. It's better than being frustrated by trying to fix things yourself or even hiring an IT professional. Thanks, Sam for everything you've done.

rallan3707,    Haddon Township   
Excellent service; very knowledgeable consultants  

MacSERV recently handled upgrades to our school server and 40 client machines. They were also responsible for installing a back-up server, updating all wireless connectivity and providing technical support to the network administrator on the newly upgraded Mountain Lion Server. They were extremely efficient, knowledgeable and a pleasure to work with. MacSERV is a very professional and well-rounded organization. Along with the above items, they advised us on purchasing the additional equipment and upgrades that were necessary. We look forward to working with the MacSERV team in the future and highly recommend them for any service issues.

Netadmin    Cinnaminson, NJ   
MacServ has become a member of my staff  

For almost ten years MacServ has been a stable, consistent and reliable consultant and support tech to our company. MacServ has helped us with multiple generations of Apple servers and desktops. More recently, MacServ helped us enter the new phase of mobile computing with iPhone and iPad deployment for our staff. Without any hesitation I highly recommend MacServ to anyone, business or home consumers.

barrymac    Philadelphia, PA   
Great service!  

Rick was great to work with! Very professional and kept me updated with the progress of backing up my hard drive and anything that came up. He was able to backup all the data for me and even gave me tips on how to sell my old computer.

KEM    Audubon, NJ